Refund policy

Unfortunately, we don’t offer refund ONLY exchange or store credit.

We only exchange for size error, defective or damaged. To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Items can be exchange within 10 days after receiving delivery. 

Several types of goods are exempt from being exchange. Perishable goods such as sea moss products and skin care products.

If you need to exchange your item, send us an email at tavatealife@gmail.com

You will be responsible for paying for your own shipping costs if item being exchange because of an error cause by you.

If you are shipping an item over $75, you should consider using track able shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.